Authorized translation from the English language edition, entitled WORKPLACE COMMUNICATION: THE BASICS, FIFTH EDITION, ISBN 9780205828098 by GEORGE J. SEARLES, published by Pearson Education,Inc, Copyright？2011, 2009, 2006, 2003 by Pearson Education, Inc. All Rights Reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage retrieval system, without permission from Pearson Education, Inc.